FAQ

Frequently asked questions

Everything people ask before getting started — the product, your data, the pricing. Can’t find your question? Write to us.

01

The product

Do I need accounting knowledge?

No. Ordavena prepares, records and exports for your accountant — there’s nothing to calculate yourself. Amounts are computed by the software, never by the AI.

How long does it take to get started?

A few minutes: enter your company, import your customers from a file and create your first quote right away. No training, no integration project.

Does Ordavena replace my accountant?

No, it serves them better: you give them dedicated read access and they export by period in the expected formats, without chasing you by email.

Can I manage a small team?

Yes, when you need it: timesheets, leave, capacity and payroll export to your payroll office. The module stays out of the way while you’re solo.

Is it available in French and Dutch?

Yes. The interface is in French, Dutch and English, and your documents and reminders go out in each customer’s language.

02

Data & artificial intelligence

Do I own my data?

Fully. You export it at any time (CSV and a full archive), even after cancellation. No forced retention, no reselling.

Is my data safe?

Isolation per company, encryption in transit, every access logged and viewable in your activity log — including our support interventions.

Does the AI assistant act on its own?

Never. It prepares drafts and priorities; you confirm every sensitive action before execution. And your data isn’t used to train any model.

Is migrating from Excel complicated?

No: you import your customers from a CSV file and start immediately. One-off assistance is available if you want it.

03

Pricing & commitment

Is there a commitment?

None on the monthly plans (Monthly and Early adopter monthly), cancellable each month. The yearly plans cover twelve months.

Do the plans have the same features?

Yes, exactly the same: no tiers, you only choose the billing rhythm. Everything is included in every plan.

What is an AI action?

A complete business result (a prepared reminder, a quote draft, a summary), not each message. 50 are included per month; packs are available if needed.

Is the Early adopter price really for life?

Yes: the first 100 customers keep their price (€39 a month or €399 a year) as long as their subscription stays active. Once the seats are gone, the offer is closed.

A question left unanswered?

Write to us: a human replies, usually within one business day.

Contact us